We spent that evening at the bar enjoying the live music. But those are insignificant against what occurred on our last night. (we did not do the all inclusive but breakfast buffet was good). Some minor issues with the hotel and service-housekeeping missed us one day, the phone in our room didn’t work, even to call the front desk, service in the bar and restaurant SO completely bad and slow (food good) that we ate most meals out of the resort. We were there for diving and the dive operation is excellent, no complaints. We are glad you have enjoyed your overall stay with us and hope that we may welcome you back soon again.My husband and I just returned from a week at Divi Dive Flamingo and had one supremely negative experience that I feel compelled to share with you. We apologize for the miscommunication on our guest laundry, it is there for all guests to use and can be accessed with the room key. We decided to, besides listing our yoga, movie night and aquarobics, to also list the playground, gym and dive as not all guests may be aware that our resort offers these amenities. We have 6 boats going out for 2 tank morning dives every day. In case you wish to return we recommend making dive reservations in advance to secure your spots. We are glad that you were able to dive with our colleagues next door. The availability at our dive department was limited these past few weeks due to other reservations, this may have caused that they were only able to offer boat diving in the afternoon. We have our all-day a la carte menu with daily specials and a vegan section, our bar snack menu and theme nights, sorry that this did not provide the variety you were looking for. Unfortunately, some gym equipment stopped working and cannot be repaired on island, we have placed an order for new equipment which should arrive soon. The location of our full-service resort is the best on the island, an 8 minute waterfront walk to town but indeed September is the warmest month of the year so we do not recommend our guests to make that walk between 11 am and 3 pm. Happy that Otmar has provided you with his usual great service, he's indeed a great asset to the team. Our team is pleased to read that you enjoyed your room layout, location and that beautiful sunset from your patio every day. Sunny regards, Celine – General Managerĭear Jenny, thank you so very much for your detailed review and for staying with us. We are sad to read that you will not stay at any more Divi Resorts in the future, we do hope that you will still visit our beautiful island. We are sorry that it took away from the surprise. You did report to us that the surprise in the room did not work out well, which we apologized for while here and we provided a bottle of bubbles. We always encourage guests to inform us of disappointments during their stay so we can make things right. We looked at our courtesy call logs and saw that we called you during your stay and you reported all was well. We are sorry that there was delay in receiving your beach towels before your room check-in, we have addressed this with our front desk staff. Resorts that are fully all-inclusive can indeed do with a wrist band only. Since our resort is not fully all-inclusive we indeed request our guests to show their resort ID card in addition to the wrist band they wear. We have shared your concerns regarding your massage treatment with our spa operator. Finest Punta Cana By The Excellence Collection All Inclusiveĭear Kim, thank you for your detailed review and your stay with us! We are glad to read that you enjoyed your diving at our resort.Hotels near Saint James School of Medicine.Hotels near Bonaire Photo Shoot - Island Tours.Hotels near Addo's Books, Toys, Office Supplies. Hotels near Woodwind Sailing & Guided Snorkel.Divi Flamingo Beach Resort & Casino Rooms.Divi Flamingo Beach Resort & Casino Gym.Divi Flamingo Beach Resort & Casino Pool.Divi Flamingo Beach Resort & Casino Features.Hotels near Divi Flamingo Beach Resort & Casino.
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